Agreement between Customers and FareMaze

FareMaze Website aims to offer you flight-booking services wherein we help you shortlist and book flight tickets and make secure payments. The terms “we”, “us”, “our”, “FareMaze”, and “Fare Maze” refer to FareMaze. The terms “you” and “your” refer to the prospects, customers, and users visiting and using the Website to check and avail of our flight booking services online or through our travel specialists over the phone or email. The terms “third party company”, “vendor”, “supplier” and “suppliers” refer to airlines, consolidators, Global Distribution Systems, insurance companies, and other companies that FareMaze works with to bring you the best flight-booking services. If you avail of our services or talk to our travel specialists for bookings, you comply with our agreement (collectively referred to as the “Terms of Service”) without any condition or modification, thereby agreeing to its terms and conditions.

In case you do not accept all of these terms and conditions, please do not use this website. Please note that we reserve the right at any time, at our sole discretion, to change or otherwise modify the agreement without prior notice, and your continued access or use of this website signifies your acceptance of the updated or modified agreement.

Prohibited Activities

Downloading, displaying, and copying of any part of the content (services displayed and the way they have been displayed) on the Website is strictly prohibited. You are forbidden to republish, transmit, sell and translate the Content into any language. You are forbidden to replicate and reframe any portion or page of the Website.

Disputes

FareMaze strives to ensure 100% customer satisfaction. In case of disputes, we will try our best to resolve the same at the earliest possible. By agreeing to the T&C, you agree to cooperate with us while we look into the matter to settle or claim pertaining to the Website, its content or services, dealings with our travel specialists or suppliers, and the Privacy Policy.

Law and Jurisdiction

In the event of any dispute, the dispute shall be referred to the sole arbitrator to be appointed by FareMaze in the country and state chosen by FareMaze and the matter shall be subjected to the jurisdiction of FareMaze’s choice of courts.

Advice 

The airlines may require passengers to present a copy of both sides of the credit card (with CVV blacked out) that has been used to book their travel, if the actual credit card owner is not traveling with them. A written statement from the cardholder attesting to the authenticity of the purchase and the passengers name as well as travel details may also be required during the airport check-in. The passenger (s), if not accompanied by the credit card holder, may be denied boarding on failure to present these documents.

Our Right to Booking Cancellation

You are required to provide us with correct and verifiable information while making flight reservation. No misrepresentation of facts is entertained at FareMaze. We reserve the right to cancel your booking in case of any default on your part. If your request for booking a trip is found to be unauthorized, or your information is found to be incorrect during or after our booking and ticketing process, FareMaze at its sole discretion can cancel the booking without notifying you and without any liability to recompense the loss caused to you or refund against cancellation. You agree not to hold FareMaze liable for any loss in the event of cancellation.

Most airlines do not accept unfair booking practices such as hidden-city ticketing and back-to-back ticketing. These are strictly forbidden practices which result in booking cancellation, denial to boarding, or additional cost. Make sure to check the relevant airline’ terms of service and comply with the same while booking an itinerary with FareMaze. If you are found to indulge in those forbidden practices, we too have the right to cancel your booking with the relevant airline. No request for refund is acceptable in this case.

Flight Schedule Change / Flight Cancellation by Airlines

FareMaze has no role in airlines’ decision regarding flight cancellation and flight departure schedule change. Their decision is in line with their policies. Airlines, at times, change the flight departure schedule (time or date or both) following a change in their operations or operating hours. Scheduled flights are often cancelled under such circumstances as bad weather, natural disaster, bankruptcy, etc.

Airfare Changes

A booked itinerary is not confirmed until it is ticketed. Sometimes, airlines revise the fare of ticketed itineraries. FareMaze is not liable for the fare revision. We make sure to notify customers about the revised fare of their confirmed itineraries. If the fare is increased after revision, you have the right to cancel the confirmed booking or you can agree to pay the additional amount. The relevant airline may accept your refund request in the event of cancellation, depending on its policy.

Our “Confidentiality” Policy

By our terms and conditions, you acknowledge not sharing the confidential details of your e-Ticket with any third party. Any third party may misuse the information for some illegal purpose or personal benefit if the confidentiality is breached. FareMaze must not be held liable for any claim or consequence. Only you are considered liable in this case.

If any third party uses your trip ID from the e-Ticket and cancels the flight reservation, you may not be entitled to refund. We don’t guarantee the refund too.

Booking Process

FareMaze strives hard to make the flight-booking process super easy and convenient. We may accept or reject your request to book an itinerary depending on availability of the itinerary with the relevant airline. 

The ‘booking’ confirmation is also subject to your acknowledgement to comply with our terms of service. We may, in our sole discretion, update or modify the booking process, without any liability to notify you of the same. Any change or update in the booking process is automatically effected once it is implemented.

Once the e-Ticket is issued on purchase of your requested itinerary, your name, the preferred destination and other details may not be changed.

You are required to book a trip using your own credit card if you plan to fly within a week following the booking. The name on the credit card must be identified with your name.

Booking Service Fee & Additional Processing Fee

We charge a service fee for all the online and offline booking of itineraries. The service fee is applicable to all passenger-type tickets (infant, child, adult) and all trip-type tickets (one way, round trip, multi-city trip) per traveler.

All airfares include the service fee. It is billed per traveler for value-added services like 24-hour customer support over toll free phone, ticketing support, technology support, etc. Airfares include service fee in the range from USD 0 to USD 100 depending on ticket type, fare type, travel class, destinations, routes, and seasonality. When you opt for payment in a different currency, the service fee charged will be converted as per the applicable currency exchange rate.

Last-minute booking for emergency travel entails an additional processing fee. We implement additional security measures to protect you from fraudulence in case of last minute bookings. These measures include customer identity verification, fraud prevention tool, alert on fraudulent billing, authentication of UCCCF form and others. Therefore, we charge an additional processing fee to recover the cost of secure last-minute booking to some extent.

We may revise the service fee for usual bookings and additional processing fee for last-minute bookings at any time. Service fee and additional processing fee are nonrefundable even if you change or cancel your booking directly with the airline. Please call us if you have any query regarding agency service fee while booking your tickets.

Understanding Our Service Fee: Exploring Supplier and Merchant Fees

Introduction:

At faremaze.com, we strive to provide the best possible service to our valued customers. We take pride in offering zero service fees on most airlines, ensuring that you get the most affordable and hassle-free booking experience. However, we would like to shed light on certain instances where we have to apply a nominal service fee due to supplier and merchant fees imposed by specific airlines. In this article, we will explain the rationale behind this fee and how it is calculated.

Why do some airlines have a service fee?

While our aim is to keep service fees at a minimum, certain airlines impose supplier or merchant fees on the tickets we sell. These fees are beyond our control and are directly passed on to us by the airlines. To continue offering the widest range of flights and maintaining a diverse airline portfolio, we have opted to absorb the majority of these fees. However, in some cases, where the fees are substantial, we have to apply a small service fee to cover our costs.

Understanding the 3.5% service fee:

To ensure transparency, we have standardized the service fee for airlines that require it. We charge a flat rate of 3.5% of the total flight fare for these specific airlines. This fee is calculated based on the total amount paid for the flight, including taxes and additional charges.

The reasoning behind the 3.5% fee:

Covering supplier and merchant fees: The primary purpose of the 3.5% service fee is to offset the expenses incurred due to the supplier and merchant fees levied by certain airlines. These fees can vary significantly, and by charging a small percentage of the total flight fare, we aim to strike a balance between cost coverage and affordability for our customers.

Fairness and consistency: By applying a consistent percentage across the affected airlines, we ensure fairness in the fee structure. This approach ensures that customers are not faced with unpredictable or fluctuating fees for different airlines.

Maintaining affordability: Despite the service fee, we remain committed to offering competitive prices and maintaining affordability for our customers. We continuously evaluate our fee structure to strike a balance between covering costs and providing the best value for your money.

Conclusion

At faremaze.com, we are dedicated to providing an exceptional booking experience with minimal service fees. While we strive to maintain a zero-service-fee policy for most airlines, supplier and merchant fees imposed by certain airlines necessitate a nominal 3.5% service fee. We believe this approach allows us to continue offering a wide range of flights while remaining transparent and fair to our customers. Rest assured, we are committed to keeping our services affordable and ensuring your satisfaction with every booking.

If you have any further questions or concerns regarding our service fee or any other aspect of our services, please feel free to contact our customer support team, who will be happy to assist you.

Promo Codes / Discount Coupons

The coupons and promotions are valid only for a limited time and FareMaze reserves the right to modify or cancel the coupons at any time without any prior notice.

• Certain coupons and promotions are only applicable to bookings done online.
• The coupons are non-transferable and have no cash value.
• Coupons are void if restricted or prohibited by law.
• The coupons are not applicable for already discounted itineraries.
• The coupon is valid only for new booking and is not applicable for other services including but not limited to Insurance, cancelation and changes to the booking.
• The coupons cannot be combined with other coupons or discounts.
• The promotions and coupons are limited to one per customer.
• If you cancel the booking purchased with a coupon, the coupon discount or value may be subtracted from the return credit.
• If the system accepts a coupon which is later found to be applied incorrectly, the transaction may be declined.
• Coupons provided by FareMaze are applicable to few of the itineraries only.

We market and promote our and our partners deals, discounts and coupons on our social media pages (Facebook, Instagram, Twitter), through our website, blog, and via emails to our registered customers and subscribers. We never authorize any third party or company to market our deals and coupons whenever available. Deals and coupons for FareMaze found on third party portals are neither valid nor authentic.

Copyright and Trademark Notices

The entire visual and textual content of FareMaze Website is copyrighted. All rights reserved. FareMaze is the sole owner of the Website including its booking software and webpages, Blog, and any Programs. The user interface and logo of FareMaze, the user interface and logo of FareMaze Blog categories, and other visual branding materials are the intellectual properties of FareMaze. Other logos including those of the featured airlines, airports and destinations are the trademarks of their respective owners. If you find any instance of infringement of our design, technology, logo, content or other intellectual properties, please do inform us.